User Guide
■About your order
The online store accepts orders 24 hours a day.
Orders and inquiry emails are only available on weekdays, excluding weekends and holidays.
■Regarding delivery
As a general rule, we do not accept returns.
If the item is damaged, please contact us.We will arrange for the collection of damaged items and ship new one.（Shipping charge me）
■About shipping cost
We will ship after confirming payment. For products that will be delayed due to out of stock, we will inform you of the delivery date by email.
Area : Asia, Europe, Oceania, North America, Central America
| Weight | Postage |
|---|---|
| 0kg–2kg | ￥5,000 |
| 2kg–5kg | ￥10,000 |
| 5kg–8kg | ￥14,000 |
| 8kg–11kg | ￥18,000 |
| 11kg–14kg | ￥22,000 |
| 14kg–18kg | ￥27,000 |
| 18kg–21kg | ￥31,000 |
| 21kg–24kg | ￥35,000 |
Area : South America, Africa
| Weight | Postage |
|---|---|
| 0kg–2kg | ￥7,300 |
| 2kg–5kg | ￥16,300 |
| 5kg–10kg | ￥27,700 |
| 10kg–15kg | ￥38,200 |
| 15kg–20kg | ￥48,700 |
| 20kg–25kg | ￥59,200 |
| 25kg–30kg | ￥69,700 |
■About payment
You can use a credit card and paypal.
Please contact us by email for payment methods other than the above. The person in charge will respond.
※You may have to pay the settlement fee and shipping fee separately.
■About returns and cancellations
As a general rule, we do not accept returns.
If the item is damaged, please contact us.We will arrange for the collection of damaged items and ship new one.（Shipping charge me）
Also, if there is a product difference or stain damage, please contact here.
■Any questions
If you have any questions or would like to confirm, please contact here.
■Those who want to see the real thing
Currently, reservations are required due to the influence of COVID-19. Please let us know the date and time of your visit from inquiries. We will get back to you.Please contact here.